I feel so confused about what happened.
I feel so confused about what happened. After over five (5) years of being on Bonanza our company’s account was simply deleted.
As with any other day I log into the Bonanza account to process the customer orders that was received. Well I find that on May 29, 2019 I go to log into the account to process customer orders and found that I was unable to log-in.
At first, I thought Bonanza was updating their website, so I contacted Bonanza and asked them what was going on? They responded with this:
May 29, 12:39 PM PDT
Thank you for contacting us. Our system is preventing us from opening an account on Bonanza for you at this time. We apologize for any inconvenience. It is our priority to keep Bonanza the safest possible marketplace for our buyers and sellers to use. Due to security restrictions, our team is unable to provide further details involved with this action.
Fortunately, we are able to recommend a few great alternatives such as ioffer.com or ecrater.com, both of which have strong monthly traffic and a good base of buyers and sellers. eBid.net is a good site for those who wish to deal in the auction format.
If you have any further questions, please see our terms of service, which provide complete details about our user policies, including our right to suspend an account at any time.
Thank you for your interest in Bonanza and we sincerely apologize again for any inconvenience this may have caused you. We wish you the best of luck in your future endeavors!”
I am sitting here dumbfounded, scratching my head and can’t help but wonder what happened???
Then it dawned on me that this was a response to me asking Bonanza to honor their gift card which a customer used to purchase an item from our store.
A customer purchased an item from our store and used a $20 Bonanza gift card and we did not receive the funds from the gift card so I contacted support with this email:
“Date: Tue, May 28, 2019 12:30 am
We sold an item on Bonanza and the customer used a $20 gift card which is fine, but we see that we have not received payment from the gift card.
Payment has been received from the customer but we are not able to process the order without receiving payment from the Bonanza gift card. The note on the gift card says “The payment from Bonanza will arrive via PayPal immediately after the order is complete” The customer placed the order so the order is completed, now we need to process the order.
Can you please look into this so we can get this order shipped out fast?
I then received this email:
“Judy, May 28, 9:29 AM PDT
Thank you for emailing and letting us know. Let me check on that for
Let us know if you have any other questions.
I responded with:
“Admin, May 28, 2:21 PM PDT
Thank you for looking into this.
I have checked and see the gift card payment still has not been received from Bonanza.
We are unable to ship out this order to the customer until payment has
After this email Judy told me the payment would be posted tomorrow of which it did not post and so we were unable to fulfill the order due to payment issues from Bonanza. We had no choice but to issue the customer a full refund of the payment that we had received. Being that we did not receive the $20.00 from the Bonanza gift card the customer sent us an email asking us where the funds were for the Bonanza gift card and we explained the situation and asked them to contact Bonanza for a refund as they rightfully deserved. We do not have any information on if Bonanza refunded the customer but we assume not.
I noticed that I was unable to log into the account so I contacted Judy again with this email:
“Admin, May 29, 11:38 AM PDT
Thank you for taking care of this issue but it looks like I have another issue.
For some reason I cannot log into my Bonanza account now. When I do log into my account, I receive the message “Just letting you know... Logout complete.”
I am not sure if Bonanza is updating the site or what.
I appreciate you looking into this.
After this email Judy sent me the email as shown in the beginning of this review, telling me pretty much to go do business on another marketplace.
I understand that Bonanza has a right to tell a company they cannot do business with them anymore but this is seriously a petty reason to do so.
We have been doing business on Bonanza for over five (5) years with many happy customers and to see them throw us away like this just seems really wrong.
I have contacted Bonanza asking them why they have decided to prevent us from selling on their marketplace and after not receiving any response for days the company filed a complaint on the Better Business Bureau website and finally received a response which stated that the account was a high security risk and they could not give us any information about it. This response left us with more questions but they closed the complaint as answered and we were not able to get any further response.
We are thinking that they just gave us that response even if it did not pertain to our account it was just a response that they give to any account owner that they decide they don’t like and so they simply delete and ignore.
There has to be a reasonable explanation because the idea of them closing our account over asking them to honor their gift card is unfathomable.
What about all of the orders from our customers? Is Bonanza going to contact our customers to let them know what is going on with their orders? Does Bonanza really not care if people purchase from their site and not get their orders fulfilled? This is terrible.
There is no phone number that works to call the company, even the phone number on the Better Business Bureau website is not operational.
If I hear any updates, I will update this review, but jeez our company feels pretty unimportant the way Bonanza has treated us after five (5) years and earning so many of their badges on our profile.