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I went on top hatter and at first you think it's good and before receiving your item you order more, only to find out that your lucky if you get 6 out of 10 items you buy,half the time they don't send the correct item and they don't like refunding, so in probly 3 months I was on I must have lost about £100
Also there tablets are realy crap the phones are the same and extreamly slow and that's if you can get on anything, I brought illuminous stones Yes STONES to put in my water fall and plastic crap comes through, so not everything you read on a listing is true, you realy carnt belive them,
Well I've deleted the app and marked there emails as spam and I'll never go back to using this sly cheating deceiving dishonest site again,
As a new user in Tophatter I figured I would give it a chance. I was SO WRONG. Most of the stuff I received was WELL below standards - cheap - broken - damaged - SO tiny compared to what they tell you.
Example: Women Oversize Plain Hooded Dress Long Sleeve Casual Winter Hoodies Pullover - you can see through it and a 5XL is too small to fit a person that usually takes a Large in shirts.
Example: Soft Rubber Cartoon Bee Hand Knocking Rattle Dumbbell Baby Early Educational Toys Kids Preschool Tools - picture shows a young child playing with it. describes a pleasant ringing... the item was 4 inches across and metal bell on hard plastic - no it is not pleasant.
Example: High quality off-road vehicle toy 1:64 toy alloy Suv high-speed truck off-road truck kids toy gifts - it was a jeep and a little bigger than a matchbox car... no high speed - no rc - no high quality...
Thankfully everything was refunded... just wasted my time looking, paying, waiting, and returning.
This is not a bad site 4 some of the items but i aint buying anything else as they are con artists. I have sent 3 items back with tracking and they got there within the time slot they gave me.now they are saying they did not recieve them in time frame but my tracking says they did .so they wont pay my money back for these items
Only good thing about this site, is they refund you your money. So far it’s been simple, see what you like, bid and win, wait for the refund, because the items never come!!
Don't bother. There is no point bidding on an auction site if your items never ship. I have been on Tophatter since '17 and I am done. I bid a lot this time of year and it used to be good. First you need to understand that these sellers stretch the truth in their descriptions, lately though they flat out lie. Shipping has become a joke. At least a month unless it's from the U.S. That is IF you get your item. I am getting over 70% of my items refunded for non-delivery. It's good they refund but really, what is the point of bidding just to get your money back two months later? DO NOT WASTE YOUR TIME.
When I first joined top hatter I was pleased with my purchases and now it’s taking longer and loner to get items. Recently more items are showing as delivered to Florida, Utah, Ohio and yesterday 11/16/2020- I had some nice items delivered to Grenada California but I live in Texas. I’m thinking this is Fraudulent activity, I have requested refunds on all merchandise possible, and I’m waiting for pending orders and I’m getting off the site. I think something that I can’t prove is going on. All 3 WiFi routers, 1 to Florida, 2 to Utah, all sports wear to California. I’ve even complained to the BBB. They gave my money back, but what’s really going on and it does not seem that they care to check. I’m advising people to stay away from the site and if not, you’ve been warned. Either a thief is working there and diverting merchandise or the sellers have gotten GREEDY.
Shipping time is ridiculous. I have gotten some things that I like, makeup, purses or various bags. I have also gotten total junk, electronics, sling shot. But Tophatter always refunds me with instant credit. I think the auction is fun. But I have gotten way fewer items that I like than I have actually received. I’ve only had to return one item. I haven’t received any Jewelry that I have ordered as of yet. So I feel a lot of frustration with Tophatter.
I have only received 4 out of my 18 orders from early september. When I message the company i wait up to a week for a reply and it is just what appears to be am automated reply which has nothing to do with my message. I finally had enough and wrote a message full of curse words to see if it was even real people reading and just ignoring my messages and yup. I ended up having my account blocked. Raymond v was trying to teach me a lesson about emailing a company and blocked my account. As if i weren't a customer but a member of some kind of club or something. I would tell everyone to stay away. Besides not getting orders, when they do arrive they often don't match their description. Stick with more reputable companies. I cant imagine they'll be around for much longer. Looks like theyr'e keeping my money since raymond closed my account without any information about how to expect a return of my money...
I have purchased many times about (20)from this company and can say that out of these purchases only 5 items are as shown and described,I've returned items too and tracked their return and been delivered but says customer failed to return item in specified time frame which is incorrect as delivered 2 days before due and then return case gets closed and you loose out as customer service don't reply,,also have items being marked as delivered and not and again no reply from customer service,I think with issues of non refund with proof I may involve PayPal
Bought 4 items , 3 i received were junk if ask , me . The 4th never received wont answer why and no refund . Going luck with them .