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no customer service no phone number....they charge me 46.44 for noththing.never would have spent that much at tophatter and you are out your money they should be shut down...…..total rip off.
I have ordered 40+ items most are not very good and do not match the ad description then they want you pay return shipping. They let you get refund on first few items without sending them back just to lure you in Beware
Bought a sweater advertised as "cotton" - it came as a cheap polyester, didn't even resemble the photo. SCAM! Then it wouldn't allow a return. Most of the items are from China and the packaging is flimsy and products - especially electrical don't work. Will NEVER use this site again! I could have just thrown my money down the garbage disposal and had a better return.
If was possible to rate this company -10 will be a perfect score.
My terrible experience was with vendors and the company tophatter.
The information they NEVER tell you is that when you won in an auction, they never tell you the shipping cost for a return item, many of the items are fromChina, so is going to be very difficult to return an item if do not like or if is not original.
And when you return a item they give you even if they do not ask you an Credit refund to use agin for bidding.
And the worst tophatter do not check shipping labels, and in my experience I sent back many times items that I did not like, the vendors said that do not received your items or never arrive on time even your trucking number was provide, if you bid make your that vendor is here in the USA, because many of the vendors are overseas.
The other problem tophatter does not have a phone to communicate more effective when you have a problem. Because tophatter prefer to pay employees overseas to answer your conserns by send you the answer via email. Sometimes can takes 3 days if you write them on Friday if is holiday you can wait longer.
90% of the items tophatter sell in the auctions are very cheap and inferior quality in comparation with eBay for example, ebay has better protection for buyers at least you know in advance that your item or product you buy comes from another country, and the terms for returning you DO NOT NEED TO PAY BACK THE SHIPPING, I paid for shipping more than 45.00 dollars for shipping to China and when the vendors receive your package you need at least weeks for your refund to the method you use to pay when you won an item.
I do not recommend. This place to buy for two reason:
A) no phone to communicate
B) very low quality of the products eBay is better or Amazon
C) you will,pay for the shipping when return something
D) tophatter protect its interests, they care more to make money, than take care of you.
F) vendors are not honest with the buyers, when you return something they say in my own experience that never receive the items even I provide with a USPS trucking number to the vendor and topthatter.
In few word you feel like a fool because you can not talk and they do not want listen you tophatter its main priority is make money not make happy customer.
Please stay away from this PREDATOR with a wolf dress called tophatter.
I wish can speak with them in person but wolf are difficult to communicate with humans they Hate humans exactly as its name company top "hatter" .
I have two reviews I'd like to submit. The first of course is for TopHatter. I ordered a box of fishing lures. And although the number of pieces was correct, the items I received were not remotely similar to the images (4) that were shown on the ad. The entire box could fit in the palm of my hand and most of the lures were so small they were completely useless. Either the seller has never fished a day in his life, or this is a SCAM. I believe the latter.
The second review is for THIS review site. How in clean conscience can they give 5 stars and so many positive remarks when 90% of the reviews below do nothing but expose TopHatter as a scam and a fraud? Neither TopHatter nor Online Auction Reviews can be trusted.
TopHatter isn't a scam, IMO, but many of their sellers mislead to downright cheat the buyers. I've had good auction wins only to have the sellers not complete my purchase. There's been substitutions with no resemblance to the won item. Some items have poor quality (zippers that quickly break, items that are much smaller than portrayed, the seller doesn't send the correct number of items or color, etc., or I got cheap stuff the dollar store wouldn't carry. There are some good, honest sellers but more often than not, I received junk.
If you win an auction and the price seems too good to be true.....it is.
They will tell you item is out of stock or no longer available.
They will also sell you a much cheaper version of what is pictured, such as drones....they show an advanced drone and send you a cheap toy that doesn't even resemble the photos.
So far, I received three items. Not the forth. And they were all junk! Even the Drone was cheap. The entire thing, weighed less than the Mouse I never received! Tophatter is garbage.
#1 IF YOU GET A GOOD DEAL OR TOP GOOD OF A DEAL THEY WILL CANCEL YOUR ORDER PURPOSELY. AND YOU WILL SEE THE SAME ITEM BEING AUCTION OFF AT A EXTREMELY HIGHER BID. I DON'T WANT NO REFUND I WANT WHAT I BIDDING ON AND WON! #2 THESES PEOPLE ACTUALLY MAKE A PURCHASE FOR ME WITHOUT MY CONSENT JUST FORM LOOKING AT THE ITEM...EXAMPLE THE PLACE A ORDER FOR AN ARIZONA HAT AND I HAVE NO FRIENDS OR FAMILY MEMBERS THATS EVEN CLOSE TO A ARIZONA CARDINALS FAN. LITERALLY MADE A PURCHASE WITH OUT MY. CONSENT JUST FOR LOOKING. SO PLEASE DO NOT LEAVE YOUR DEBIT OR CREDIT CARD INFO IN YOUR SETTINGS. 😡😡 i must admit yiu can get some good deals.
We'll start that I have won 100s of items on tophatter. I'm not a stupid bidder than overbids on anything. I know many of the sellers are just flipping stuff from wish.com and other sites, so I know what my limit is for each bid. But, I know that I frequently win auctions where the seller is going to take a loss. Sorry, not my fault, you should have set a minimum bid. Many of the sellers will send damaged items, and about 1/3 of the sellers won't bother to send the item at all. One went so far as to send an empty envelop. Two fraudulently reused fedex tracking numbers to show that the packages were delivered, but eventually FEDEX/USPS helped prove that the packages were not delivered to me. So by only bidding when the sellers are probably losing money, I have a higher rate of refunds than normal so even tho I proved by their own system how many of the items never even shipped, they have now canceled my account. Avoid this scam site at all costs. I think it's time to call a lawyer.